FAQ

1.How to pay?

2.How will I be notified of my order status?

3.How to decide what size to order?

4.How do I find out what size a particular style is available in?

5.Can I get a discount on mygown?

6.Can I receive a catalog?

7.Is it safe to buy my gown on-line?

8.What should I do if I don't like the dress that I have received?

9.How can you sell the finest quality products at such a low price?

10.When should I order？

11.How long will it take to receive my wedding gown?

12.Can I place a rush order?

13.What should I do if there is a problem with the dress?

14.Can I have a gown made to my measurement?

15.Can I see a swatch of the color I'm interested in before I order?

16.Can I place my order over the phone?

17.How to be notified of my order status?

18.What if I have some questions that are not answered here?

How to pay?

For your convenience, we accept the following payments options:
• Payment by major credit cards with Paypal
• Payment with Paypal （our paypal：dresspayment@gmail.com）

• Western Union，www.westernunion.com

Details information, email us: sales@promweddingdressesonline.com

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How will I be notified of my order status?
We contact our customers by email at various points of the order process. It is necessary for you to includes an email address on your order.
The first email is sent immediately after an order is sent  to our email address. The next email is sent 7 - 10 business days thereafter to confirm your order has been placed with the designer and will include the estimated shipping of your order to our location. A shipping confirmation email will be sent when your order is shipped from our location and will include the tracking number.

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How to decide what size to order?
Each manufacturer offers their own size chart, So, please decide your size by our size chart. Keep in mind that the measurements are taken to determine the closest size to be ordered and that the garment will not be custom-made to the exact measurements.   Almost every gown will need some type of adjustment.
Prior to selecting your size to order, we suggest reviewing the information provided in How to Measure. The designer will be unable to accommodate any changes to the size once the order has been placed.

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How do I find out what size a particular style is available in?

We have different size charts for Bridal/Bridesmaids, junior maids and flower girl collections. We have posted the size charts on the website for your reference.

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Can I get a discount on my gown?

Sure, if you order more than 3 dresses in one order, we will give you some discount. The rate of your discount varies depending on the quantity of your order and the promotion we offer at the time of your purchase and the amount of total discount will be calculated at the check out point. Please concact us：sales@promweddingdressesonline.com

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Can I receive a catalog?

Catalogs are not available to view at any of our authorized retailers. All of our gowns can be viewed on-line by visiting our website：www.promweddingdressesonline.com

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Is it safe to buy my gown on-line?

Based on quality fabrics, excellent hand-crafted details and elegant styling, every gown has been made to be finest in fit and quality. When you received our dress you will find the dress is of such quality that you can't help but be impressed.

Your satisfaction is what we strive for, in 7 days (from the date products were received), if you find the products with quality problems, it can be returned and refunded. You need to send back to us, Items must be in original shipped condition, unworn, unaltered, and have all original packaging.

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What should I do if I don't like the dress that I have received?

We want you to be completely satisfied with your online purchase. If, for any reason, you are not completely satisfied with our merchandise, should you need to return an item, we'll exchange it or credit you with purchase price (excluding shipping and handling costs).

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Certain restrictions Apply:

Conditions for Return and Credit
1) Returned merchandise must be in original condition - unworn, unwashed, unaltered, and undamaged - and must have the tags intact and still attached. If the product is defective, please provide a detailed explanation in the return package.
2) All return or exchange must be claimed within 15 days of receiving merchandise.
3) Personalized items are final sale, no returns, no exchanges. 

See our shipping & returns for more detail.

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How can you sell the finest quality products at such a low price?

First, we operate at a lower overhead than a retail store. For example, we do not employ a sales staff or alterations department, all of which add to the cost of operation. Since we do not have to accommodate for these costs, we can pass the savings onto our customers.
Second, We are professional wedding dress designer and manufacturer,you can order dress from our factory directly.

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When should I order?
Please place your order as far as in advance of your wedding date as possible, normally can't less than 1 month. It also affords you a comfortable time frame to accommodate any alterations if necessary. 

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How long it will take to receive my wedding gown?
Normally, it will take 14-21 days to make your dress after we got your payment and delivery time about 5- 7 days for shipping. So, you can get your dress within 30 days.

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Can I place a rush order?
Yes, we can accept rush order service, as follow:
1,  7 days rush order, mean take 7 days time to make, and shipping time 3-7 days.
2,  14 days rush order, mean take 14 days time to make, and shipping time 3-7 days.

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What should I do if there is a problem with my wedding dress?

Our merchandise is inspected carefully before we ship to you. Each and every garment goes through a 25 Point Inspection Process. However, should you discover a problem, simply contact us and the necessary steps will be taken to make it right for you. We believe that our customers deserve the very best that the bridal market can provide.

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Can I have a gown made to my measurement?
Of course yes, as custom-made is our first concern. We can make the dress in your own size.You may send us your special measurements according to our size guide.

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Can I see a swatch of the color I'm interested in before I order?
Sorry, the shipping cost is very expensive, so we do not have swatches available for customers. You can confirm the dress color by two ways, as follow:
  1.view our color chart, choose color on internet.
  2.send me a color picture, and we will tell you if we have this color for your dress. 
Note: Not any extra cost for color change. 

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Can I place my order over the phone?

We do not accept phone orders. We require all orders in writing to avoid errors.

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How to be notified of my order status?
we contact our customers by email at various points of the order process. It is necessary for you to includes an email address on your order.The first email is sent immediately after an order is sent  to our email address. The next email is sent 7 - 10 workdays thereafter to confirm your order has been placed with the designer and will include the estimated shipping of your order to our location. A shipping confirmation email will be sent when your order is shipped from our location and will include the tracking number.

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What if I have some questions that are not answered here?
If there is anything else you would like to know please feel free to Contact Us(E_mail: sales@promweddingdressesonline.com) any time.We will answer your email upon receiving your mail.

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